© 2006 OBS
Network design & installation
Website Domain Registration
Database Design & Development
Desktop Computer Support
Technical Training, End User training
Business Process analysis and improvement using Lean Six Sigma © techniques.
Key concepts of Six Sigma
At its core, Six Sigma revolves around a few key concepts.
Critical to Quality: Attributes most important to the customer
Defect: Failing to deliver what the customer wants
Process Capability: What your process can deliver
Variation: What the customer sees and feels
Stable Operations: Ensuring consistent, predictable processes to improve what the customer sees and feels
Design for Six Sigma: Designing to meet customer needs and process capability